Terms and delivery information

At moonb, we are passionate about music and making sure your records arrive in pristine condition.  We send curated vinyl worldwide with utmost care. Find everything you need to know about our shipping rates, protective packaging, dispatch times, and hassle-free returns below.

Frequently asked questions

Got questions before you order? We believe in transparent policies and reliable service. Read through our key delivery terms and return guidelines to shop with complete peace of mind.

Where do you ship, and how long does dispatch take?

We proudly ship worldwide. Orders are carefully prepared and dispatched within 2–3 working days of payment confirmation.

Do you offer free delivery?

Yes, we offer free standard delivery on all qualifying purchases over €50. For orders below this threshold, shipping rates are calculated transparently at checkout based on your destination.

How is my vinyl packaged to prevent damage?

Vinyl records require dedicated handling, which is why careful packaging is fully guaranteed. We use heavy-duty, reinforced vinyl mailers and protective stiffeners to ensure every sleeve and disc arrives in flawless condition.

What is your returns policy?

You have the right to return your goods within 14 days of receipt. Whether you changed your mind or received an incorrect or damaged item, reach out to our team and we will assist you with a replacement or full refund.

Ready to expand your collection?

Now that you know how safely your records travel, explore our selection of classics and fresh releases today.